Privacy Policy

1. Who We Are

AirconNow Technicians ("we", "us", "our") operates a free air conditioning installer matching service at airconnow.online. We are an Australian-owned and operated business.

We are the data controller for the personal information you provide through this website. If you have any questions about this policy, please contact us at info@airconnow.online.

2. What Information We Collect

When you submit a quote request through our website, we collect:

• Your first and last name
• Your email address
• Your mobile phone number
• Your home postcode
• Property ownership type (owner-occupier or investment property)
• The type of AC system you are interested in
• Your intended installation timeline
• UTM/campaign parameters from the URL you arrived via (if present)

We also collect standard website analytics data (see Section 6).

We do not collect payment card details, bank account information, or any financial information of any kind.

3. How We Use Your Information

We use the information you provide solely to:

• Identify the most suitable pre-vetted local AC installer for your postcode and requirements
• Share your contact details with that matched installer so they can provide your free, obligation-free installation quote
• Maintain a record of matched enquiries for quality assurance purposes
• Comply with our legal obligations

We do not use your information for unsolicited marketing, and we do not sell your information to third parties.

4. Our Business Model — No Fees, No Commission

AirconNow Technicians is a completely free matching service. We clarify the following for transparency:

• We do not charge homeowners any fee for using this service
• We do not collect any payment from you at any point
• We do not receive commission, referral fees, or any other payment from installers based on completed sales or installations
• Installers in our network are independently licensed and operate entirely separately from us

5. Who We Share Your Information With

Your personal information is shared with:

• Your matched local installer — the single pre-vetted AC installer we identify as the best match for your postcode and requirements. They will contact you to deliver your free quote.
• Our data infrastructure providers — we use Supabase (database and API services) to store and process lead data. Supabase servers are located in the European Union.
• Our notification service — we use Make (formerly Integromat) to send internal notifications when a new enquiry is received.

We do not sell, rent, or otherwise disclose your information to any other third parties.

6. Cookies and Analytics

Our website uses the following tracking technologies:

• Google Analytics — collects anonymised data about how visitors use our site (pages visited, session duration, device type). No personally identifiable information is sent to Google Analytics.
• Meta Pixel — allows us to measure the effectiveness of our advertising on Facebook and Instagram. The pixel may set cookies on your device. See Meta's Privacy Policy for details.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can manage Meta cookie preferences via your Facebook settings or a browser-level cookie manager.

7. Data Retention

We retain your personal information for up to 24 months from the date of submission, after which it is deleted from our systems. You may request earlier deletion at any time (see Section 8).

8. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Complain about a breach of your privacy rights

To exercise any of these rights, contact us at info@airconnow.online. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our data is stored using industry-standard encryption at rest and in transit. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Links to Third-Party Sites

Our website may contain links to third-party websites (such as installer websites). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at airconnow.online/privacy-policy. Material changes will be noted with an updated effective date.

12. Contact Us

For any privacy-related queries or requests, please contact:

AirconNow Technicians
info@airconnow.online
airconnow.online